Terms & Conditions.
Liability Waver
. This is an important document which affects your legal rights and obligations. By using our Services, you are agreeing to these terms. Please read them carefully and do not use our services unless you are satisfied you understand it.
Prior to booking all clients must agree to the terms in the below waver. By using our services you are agreeing to the following terms.
I acknowledge and understand that I have fully voluntarily chosen to participate in the classes and activities offered by EP Pilates.
I understand that there are inherent risks in all aspects of physical exercise. I agree that prior to my participation I will inform EP Pilates of any known medical conditions or factors that may place me at risk during physical activity including but not limited to disclosing: if I am pregnant, I take regular medication, I have an ongoing medical condition. If this information should change I agree to ensure I will immediately notify EP Pilates in writing of any change to my fitness and ability to participate.
EP Pilates may request a medical release from my medical practitioner prior to participation or at any time my circumstances change.
I will inform EP Pilates of any symptoms before, during and after participation in a class.
I agree that I remain fully responsible for my own health care.
I agree that in the event that I become ill or injured in the course of my attendance at or participation in a class, I will consent to receive any medical treatment, including without limitation physical examination, first aid, defibrillation and ambulance transportation EP Pilates think desirable.
To the full extent permitted by law, I agree to FULLY RELEASE & WAIVE EP Pilates and all its employees from ANY AND ALL liability for ANY loss, damage, injury or expense that I may suffer as a result of my participation in the classes, activities and services provided by EP Pilates.
To the full extent permitted by law, I agree to INDEMNIFY AND HOLD HARMLESS EP Pilates against all claims, demands, actions, suits, proceedings, damages, costs, losses, expenses or liabilities of any kind, including legal costs, that may be brought or made by any person for Death, Illness or Injury arising out of attendance at any EP Pilates class or activity, whether caused by the negligence of EP Pilates, or otherwise.
I have read the above release and waiver of liability and fully understand its contents. I voluntarily agree to the terms and conditions stated above.
**Persons under the age of 18 must have this form sighted by a parent or guardian prior to attending EP Pilates.
Purchase Policy
MINIMUM TERM MEMBERSHIP
When purchasing a membership, you understand the minimum term of any membership is 1 month. After the first month you may cancel at any time in writing with no charge.
FAILED PAYMENTS
In the event of a failed payment, you will be contacted by EP Pilates and the payment will continue to be processed until successful. If the amount cannot be processed you are obliged to pay that money immediately, as per our Terms & Conditions you may incur a fee/s from Ezidebit and your membership may be terminated.
MEMBERSHIP SUSPENSION
Memberships can be suspended in the event you are going away, you must contact EP Pilates in writing to suspend your Membership. The minimum term a Direct Debit can be suspended is 7 days and the maximum term is 30 days.
PUBLIC HOLIDAY PAYMENTS
You acknowledge and understand that if your scheduled class falls on a public holiday that your direct debit/pre-paid payment is not altered. You are still charged as per normal and expected to attend the extra session ran on the public holiday or make-up your session during the 7-day period.
YOUR BOOKING TERMS
Please arrive to your class or session on time.
EP Pilates and our employees reserve the right to prohibit you from taking part in a class if you are more than 5 minutes late due to safety concerns and the comfort of other clients.
Please bring along your own water bottle and clean sweat towel to every session.
It is a requirement that ALL CLIENTS wear clean grip socks to both mat and reformer pilates classes and sessions. Not only does this assist with your balance (wohoo!) it also keeps our space hygienic and safe for everyone to enjoy.
Grip socks are available to purchase in studio.
MOVE-EMBER CHALLENGE TERMS
This challenge is just for the month of November.
- If you late cancel or no-show 3 classes within the month you WILL NOT be eligible to win a prize.
- If you late cancel or no-show more than 3 times you will be charged a late fee of $10 each time there after.
- You are responsible for booking all of your classes in advance to ensure you get into classes.
- There is no refund if you are unable to get into classes.
DDR SERVICE AGREEMENT (MEMBERSHIPS)
You hereby authorise Ezidebit Pty ltd ACN 096 902 813 (Direct Debit User ID number 165969) (herein referred to as “Ezidebit”) to make periodic debits on behalf of EP PILATES. You acknowledge that Ezidebit is acting as a Direct Debit Agent for EP Pilates and that Ezidebit does not provide any goods or services (other than the direct debit collection services to me/us for the Business pursuant to the Direct Debit Request and this DDR Service Agreement) and has no express or implied liability in regards to the goods and services provided by the Business or the terms and conditions of any agreement that you have with the Business.
You acknowledge that the debit amount will be debited from your account according to the terms and conditions of your agreement with EP PILATES and the terms and conditions of the Direct Debit Request (and specifically the Debit Arrangement and the Fees/Charges detailed in the Direct Debit Request) and this DDR Service Agreement.
You acknowledge that bank account and/or credit card details have been verified against a recent bank statement to ensure accuracy of the details provided and you will contact your financial institution if you are uncertain of the accuracy of these details. You acknowledge that it is your responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight, however transactions can take up to three (3) business days depending on the financial institution. Accordingly, you acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, you agree that Ezidebit will not be held responsible for any fees and charges that may be charged by either your or the Businesses financial institution.
You acknowledge that there may be a delay in processing the debit if:
(1) there is a public or bank holiday on the day of the debit, or any day after the debit date;
(2) a payment request is received by Ezidebit on a day that is not a banking business day in Queensland;
(3) a payment request is received after normal Ezidebit cut off times, being 4:00pm Queensland time, Monday to Friday.
Any payments that fall due on any of the above will be processed on the next business day. You authorise Ezidebit to vary the amount of the payments from time to time as may be agreed by you and the Business as provided for within your agreement with the Business. You authorise Ezidebit to vary the amount of the payments upon receiving instructions from the Business of the agreed variations. You do not require Ezidebit to notify you of such variations to the debit amount.
You acknowledge that Ezidebit is to provide at least 14 days’ notice if it proposes to vary any of the terms and conditions of the Direct Debit Request or this DDR Service Agreement including varying any of the terms of the debit arrangements between us.
You acknowledge that you will contact the Business if you wish to alter or defer any of the debit arrangements.
You acknowledge that any request by you to stop or cancel the debit arrangements will be directed to the Business.
You acknowledge that any disputed debit payments will be directed to the Business and/or Ezidebit. If no resolution is forthcoming, you agree to contact your financial institution.
You acknowledge that if a debit is returned by your financial institution as unpaid, a failed payment fee is payable by you to Ezidebit.
You will also be responsible for any fees and charges applied by your Financial Institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fee as may be incurred by Ezidebit.
You authorise Ezidebit to attempt to re-process any unsuccessful payments as advised by the Business.
You acknowledge that certain fees and charges (including setup, variation, SMS or processing fees) may apply to the Direct Debit Request and may be payable to Ezidebit and subject to your agreement with the Business agree to pay those fees and charges to Ezidebit. You appoint Ezidebit as your exclusive agent with regard to the control, management and protection of your personal information (relating to the Business and contained in this DDR Service Agreement).
You irrevocably authorise Ezidebit to take all necessary action (which Ezidebit deem necessary) to protect your personal information, including (but not limited to) prohibiting the release to or access by third parties without consent.
You hereby irrevocably authorise, direct and instruct any third party who holds/stores keeps your personal information (relating to the Business and contained in this DDR Service Agreement) to release and provide such information to Ezidebit upon written request.
You understand and acknowledge accept the ten dollar failed payment fee per every failed transaction on behalf of ezidebit. You understand that your failed payment will be reprocessed every 3 days thereafter until successful with an accumulating ten dollar fee each time per failed payment until success.
CREDIT CARD PAYMENTS
You acknowledge that “Ezidebit” will appear as the merchant for all payments from your credit card.You acknowledge and agree that Ezidebit will not be held liable for any disputed transactions resulting in the non supply of goods and/or services and that all disputes will be directed to the Business as Ezidebit is acting only as a Direct Debit Agent for the Business.
You acknowledge that Credit Card Fees are a minimum of the Transaction Fee or the Credit Card Fee, whichever is greater as detailed on the Direct Debit Request.
You authorise: a) Ezidebit to verify details of your account with your financial institution; and b) your financial institution to release information allowing Ezidebit to verify your account details
End of DDR Service Agreement.
PHOTOGRAPHY
You understand that from time to time EP Pilates and/or their contractors may film or photograph classes and activities for the purpose of creating advertising content to be distributed publicly. By checking the box below you permit the use of your image and hereby waive any right to inspect and approve the photographs or videos or the printed/digital/electronic matter that may be used in conjunction with them now or in the future, regardless of whether that use is known or unknown. You waive any right to copyright or royalties or other compensation from or related to use of the photography or videos or adaptations thereof.
You understand that anyone under the age of 16 must have prior approval from EP Pilates to take part in any class or activity. I understand that if I am under the age of 18 I must have consent from a parent/guardian prior to booking and attending any activity at EP Pilates.